BEFORE ORDERING RTA CABINETS - CONSIDER PURCHASING A SAMPLE
Kitchen Cabinet Discounts will be glad to process your order by credit card with our shopping cart technology through Paypal. Or, you can pay by money order or cashier's check, if you would prefer. We do, however, encourage you to first order a sample of our RTA cabinets to study the color of the stains and glazes, and the
quality of our wood, if you have not already done so, especially since colors on computer screens can vary so much.
You can order a 6" piece of decorative fluted filler in the RTA cabinet style of your choice by simply clicking on the photo icon in the wood you desire in the right column on this page. The price you see includes shipping.
Or, you can order a
12" wide X 25" high miniature sink base front in the RTA cabinet style of your choice for $40 (PRICE OF SAMPLES INCLUDES SHIPPING). Seeing this sink base will allow you to study the quality of our cabinet construction, as well as the color and wood type. Each miniature sink base front comes with a cabinet door mounted on quality adjustable, concealed hinges. You will be able to see how sturdy the door is and actually have it open and close. A stationary drawer head is also attached to the frame so you can view that design. If you order a set of cabinets from us at a value of $1,500 or more, we will deduct $40 from the cost of your order.
CREDIT CARD SITE SECURITY
Ordering online at Kitchen Cabinet Discounts, LLC
is easy. Our secure servers will protect your information through the
ordering process since we use advanced encryption and firewall
technology. Our web site protects the security of personal information
transmitted to us by using Secure Sockets Layer (SSL) software, which
encrypts the information you input during the transmission to us by
using a unique session key. These layers of privacy protection ensure
that information cannot be viewed, even if intercepted by unauthorized
parties.
PLEASE NOTE: You can reach us by e-mail at CabinetDiscounts@me.com regarding inquiries, but e-mail is NOT
encrypted. E-mail is NOT a safe and secure way to transmit credit numbers
or other confidential information. If, for any reason, you prefer to
order by phone, rather than using our Secure Sockets Layer Credit Card
method, please call 866-916-1570, and we will be happy to assist you.
TAX CHARGES
Kitchen Cabinet Discounts will automatically charge and withhold the
applicable sales tax for orders delivered to an address in the state of
Pennsylvania, unless your firm submits a state sales tax exemption
certificate. We do NOT charge sales tax on any orders shipped to
states outside Pennsylvania. If your credit card billing address is in
the state of Pennsylvania, and your “ship to” address is not, you will
not be charged sales tax. A 6% sales tax is automatically calculated
on the value of the products as required
by Pennsylvania State law. An additional 1% sales tax is charged on products
billed to addresses in Allegheny or Philadelphia Counties in Pennsylvania as required by law.
SHIPPING COSTS
Our unassembled cabinets are shipped in flat cartons on pallets
directly to your home or business. Shipping costs are calculated
automatically at Less-Than-Truckload or parcel carrier freight rates
based upon the size and number of pallets used, the weight of your
shipment, and your destination zip code.
On average, our RTA cabinets and vanities ship within two days from the
time we are able to complete address verification and payment process. Transit time can take an additional 1-7 days, depending upon your
location. If you intend to start assembling your cabinets on a
particular date, you may want to build in a few extra days when you
order your cabinets, to allow for contingencies. Be sure to store your
cabinets in a dry, protected area until you are ready to assemble them.
Our designer vanities generally cost more to ship than our RTA vanities, as their cabinetry is already assembled, and they come complete with a granite top and sink bowl. Many designer vanities are in-stock; some have to be ordered.
CHECK YOUR SHIPMENT AND NOTE ANY DAMAGES BEFORE THE DRIVER LEAVES
Our Ready to Assemble cabinets are all wood, and come thoroughly wrapped in cardboard cartons, and then are encased in shrink wrap when set on pallets. The boxes are inspected before they leave our warehouse, but please recognize that shipping cartons do occasionally sustain a little damage during transit.
When your cabinets arrive, and BEFORE you open any of the boxes:
-
Check the Order List - While the driver is still there, compare your
order list to the items that arrive, to make sure each size and style
is correct. Verify the number of pallets and loose bundles BEFORE signing the delivery slip. (You signature on the delivery slip is adknowledgement that the order has been received and is in good condition).
- Shipment Error
-
a. Our Error - Our staff makes every attempt to send correct items. Should you
discover that we have shipped you the wrong size or style in error,
please contact us within 48 hours at 866-916-1570, and we will send the
right item to you as soon as possible. If this occurs, you will have to send the door/item back so we can monitor quality control.
- b. Your Error - If you ordered a wrong size cabinet, or a style or color
or cabinet that you decide you do not like, although we will be glad to replace
it, you will incur a 25% restocking fee when the item is returned, as
well as delivery charges for the new one. To avoid this
problem, please order a sample before buying, and double check your
measurements before placing your order.
-
- Record Damages: If you note any visible damage to any
box, such as a hole or a tear, or if you see that the shrinkwrap has
been punctured or removed, be sure to record those damages on the
driver’s delivery receipt before the driver leaves. If the merchandise
(NOT the shipping carton) is damaged, please refuse the delivery of
that particular item, and make a notation describing the damage on the
delivery manifest receipt.
If a box is questionable, mark the packing slip “I accept with the possibility of damage."
Even if all boxes look fine on the
outside, please open all of them within 48 hours of receiving them and
inspect your cabinets to be sure no cracks or concealed damage occurred
during transit. With some carriers, damage must be reported within 72
hours to assure that you can file a claim. If you wait more than 72
hours, many freight companies will not acknowledge the damage claim.
If any cabinet is damaged, freight companies are generally prompt in
reimbursing you for the damage, as long as you complete a claim form
and submit it to them within the 72-hour period and include a detailed
explanation of the damage. We can walk you through this process, if it occurs. To do that, you will need:
1) Your account and contact information, as well as your tracking and processing numbers;
2) A copy of the order form that shows how much you paid for the part;
3) A copy of the delivery receipt that shows if damage was noted on it while the driver was there;
4) A detailed explanation of the damage that occurred
5) Photographs documenting the damage.
Damaged items and their packaging must be kept for 9 months for possible inspection by the freight company. Since the freight company reimburses you directly, you will need to
contact us to reorder and purchase any replacement part. Naturally, we
will do our best to get your replacement to you as soon as possible.
WARRANTY
All of our
cabinets and vanities have a 1-year manufacturer’s limited
warranty on factory defects. Our manufacturer will replace a defective
part and ship it to you at our cost via Fed Ex ground or freight
carrier, at our discretion. We wil be happy to accommodate you if you
would like your replacement shipped some other way, such as Fed Ex
overnight. However, you will be responsible for the difference in
shipping cost.
