Order RTA Cabinets
CREDIT CARD SITE SECURITY
Ordering online at Kitchen Cabinet Discounts, LLC
is easy. Our secure servers will protect your information through the
ordering process since we use advanced encryption and firewall
technology. Our web site protects the security of personal information
transmitted to us by using Secure Sockets Layer (SSL) software, which
encrypts the information you input during the transmission to us by
using a unique session key. These layers of privacy protection ensure
that information cannot be viewed, even if intercepted by unauthorized
parties.
PLEASE NOTE: You can reach us by e-mail at CabinetDiscounts@me.com regarding inquiries, but e-mail is NOT
encrypted. E-mail is NOT a safe and secure way to transmit credit numbers
or other confidential information. If, for any reason, you prefer to
order by phone, rather than using our Secure Sockets Layer Credit Card
method, please call 866-916-1570, and we will be happy to assist you.
TAX CHARGES
Kitchen Cabinet Discounts will automatically charge and withhold the
applicable sales tax for orders delivered to an address in the state of
Pennsylvania, unless your firm submits a state sales tax exemption
certificate. We do NOT charge sales tax on any orders shipped to
states outside Pennsylvania. If your credit card billing address is in
the state of Pennsylvania, and your “ship to” address is not, you will
not be charged sales tax. A 6% sales tax is automatically calculated
on the value of the products as required
by Pennsylvania State law. An additional 1% sales tax is charged on products
billed to addresses in Allegheny or Philadelphia Counties in Pennsylvania as required by law.
SHIPPING COSTS
Our unassembled RTA kitchen cabinets and RTA vanities are shipped in flat cartons on pallets
directly to your home or business. Shipping costs are calculated
automatically at Less-Than-Truckload or parcel carrier freight rates
based upon the size and number of pallets used, the weight of your
shipment, if a liftgate is needed, whether delivery is to a residence or a business with a forklift or loading dock, and your destination zip code.
On average, our RTA cabinets and RTA vanities ship within two days from the
time we are able to complete address verification and payment process. Transit time can take an additional 1-8 days, depending upon your
location. If you intend to start assembling your cabinets on a
particular date, you may want to build in a few extra days when you
order your cabinets, to allow for contingencies. Cabinets are like fine furniture. Be sure to store your
cabinets in a dry, protected area, safe from temperature extremes and humid conditions.
Our designer vanities generally cost more to ship than our RTA vanities, as their cabinetry is already assembled, and they come complete with a granite top and sink bowl. Many designer vanities are in-stock; some have to be ordered.
CHECK YOUR SHIPMENT AND NOTE ANY DAMAGES BEFORE THE DRIVER LEAVES
Our Ready to Assemble cabinets are all wood, and come thoroughly wrapped in cardboard cartons, and then are encased in shrink wrap when set on pallets. The boxes are inspected before they leave our warehouse, but please recognize that shipping cartons do occasionally sustain a little damage during transit.
When your cabinets arrive, and BEFORE you open any of the boxes:
-
Check the Order List - While the driver is still there, compare your
order list to the items that arrive, to make sure each size and style
is correct. Any incorrect or missing items claims will NOT be honored once a delivery is signed for. If any items appear to be damaged, please note this on the driver's delivery ticket and notify us immediately. (Your signature on the delivery slip is acknowledgement that the order has been received complete and is in good condition).
- Shipment Error
-
a. Our Error - Our staff makes every attempt to send correct items. Should you
discover that we have shipped you the wrong size or style in error,
please contact us within 48 hours at 866-916-1570, and we will send the
right item to you as soon as possible. If this occurs, you will have to send the door/item back so we can monitor quality control.
- b. Your Error - If you ordered a wrong size RTA cabinet, or a style or color
or RTA cabinet that you decide you do not like, although we will be glad to replace
it, all returned RTA items are subject to an inspection to be sure they are returned in unused condition, as well as a 25% restocking fee and delivery charges for the new one. Returns must be received by the warehouse within 30 days from delivery, and are accepted for credit only. To avoid this
problem, please order a sample before buying, and double check your
measurements before placing your order. NOTE: Assembled, modified, or special order cabinets cannot be returned.
-
- Record Damages: If you notice any visible damage to any
box, such as a hole or a tear, or if you see that the shrink wrap has
been punctured or removed, be sure to record those damages on the
driver’s delivery receipt before the driver leaves. If the merchandise
(NOT the shipping carton) is damaged, please refuse the delivery of
that particular item only, (DO NOT REFUSE THE WHOLE SHIPMENT) and make a notation describing the damage on the
delivery manifest receipt.
If a box is questionable, mark the packing slip, “I accept with the possibility of damage."
- Concealed Damage:
-
Even if all boxes look fine on the
outside, please open all of them within 48 hours of receiving them and
inspect your cabinets to be sure no cracks or concealed damage occurred
during transit. With some carriers, damage must be reported within 72
hours to assure that you can file a claim. If you wait more than 72
hours, many freight companies will not acknowledge the damage claim. If any cabinet is damaged, replacements are usually sent out promptly, as long as you complete a claim form and submit it within the 72-hour period and include a detailed explanation of the damage. We can walk you through this process, if it occurs. Naturally, we will do our best to get your replacement to you as soon as possible, and rely upon you to supply:
1) Your invoice number and contact information;
2) A copy of the order form that identifes the part and shows how much you paid for the part;
3) A copy of the delivery receipt that shows if damage was noted on it while the driver was there;
4) A detailed explanation of the damage that occurred;
5) Photographs documenting the damage.
Damaged items and their packaging must be kept for 9 months for possible inspection by the freight company.
WARRANTY
All of our
cabinets and vanities are warranted by their manufacturers to be free of avoidable and unnatural defects in material and workmanship under normal use (proof of purchase required) for the following periods from the date of purchase, or as long as the original purchasing consumer owns the home, whichever is less: ONE YEAR for Spice Maple, Chocolate Shaker, Yorktown Patriot, and Napa Vally Bordeaux cabinetry from the Southern warehouse; TWO YEARS for French Cream and White Shaker painted cabinetry; and FIVE YEARS on Imperial Mahogany, Bamboo, Madison Avenue, Colonial Wave, Light Fawn Shaker, Santa Fe, Better Builder Grade cabinets, Country Oak,
Light Caramel Rope, and Napa Valley Bordeaux Rope supplied by the Northern warehouse.
The warranty does NOT cover wear and tear of products that have been misused, mishandled, abused, improperly stored or installed, modified, or subject to excess moisture or extreme temperatures. The product must be used exclusively for intended residential purpose and not for commercial purposes in order to be covered by the warranty. The limited warranty is non-transferrable and applies to domestic use only. Some replacement parts are subject to availability, and may differ from those originally supplied. The warranty does not include or cover the cost of installation, removal, subsequent damage, or transportation of the defective product, regardless of whether work was performed by a contractor, service company, or homeowner.
Our manufacturers' cabinetry is constructed from several pieces of solid wood and wood veneers on plywood. Differences in grain pattern and color should be expected. Color differences in wood are the result of variations in minerals found in the soil native to the tree's origin. Absorption of these minerals will vary by tree or parts of those trees. In addition, color changes can be experienced from exposure to light. All species of wood will display characteristics such as knots, pinholes, sap runs, mineral streaks, and darkening with age. It is the natural beauty of wood to exhibit these characteristics, and they will be present throughout your cabinetry.
If a manufacturing defect does occur within the terms and conditions of this warranty, the manufacturer will replace the defective part and ship it to you at their cost via Fed Ex ground or freight carrier, at their discretion. They will be happy to accomodate you if you would like your replacement shipped some other way, such as Fed Ex overnight. You, however, will be responsible for the difference in shipping costs. Please do not send the defective item unless and until the item is expressly requested by our claims department.
Manufacturers warranties are subject to change without notice.
